FAQ

Welcome to our FAQ page! Here, you'll find answers to common questions about our eSIM products and services. If you have any additional questions, feel free to reach out to our customer support team.

1. What is an eSIM?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without needing a physical SIM card. It’s built into your device, making it more convenient and flexible.

2. How do I activate my eSIM?

To activate your eSIM, simply follow these steps:

1. Purchase an eSIM plan from our shop.
2. Receive a QR code via email or checking your plans.
3. Scan the QR code using your device’s settings to complete the activation.

3. What devices are compatible with eSIM?

Most modern smartphones, tablets, and smartwatches support eSIM technology. To check if your device is compatible, please visit our Check Compatibility page.

4. Can I use an eSIM for international travel?

Yes! eSIMs are great for international travel as they allow you to switch between different carriers and plans without needing to swap out SIM cards. Check our available international eSIM plans for your travel needs.

5. Do I need a data plan for my eSIM?

Yes, you will need a data plan to use your eSIM. We offer a variety of plans to suit different needs, whether for local use or international travel.

6. Can I switch my eSIM to another device?

Yes, you can switch your eSIM to another compatible device. Just ensure that you remove the eSIM profile from the original device and then scan the QR code on the new device to reactivate it, remember that removing the eSIM it can still hold an active data plan.

7. What should I do if I encounter issues with my eSIM?

If you face any issues, first ensure that your device is compatible and the eSIM profile is correctly activated. If problems persist, please contact our customer support team for assistance.

8. Is my personal information secure when using an eSIM?

Yes, we take your privacy seriously. All transactions and activations are secured using industry-standard encryption.

9. How can I contact customer support?

You can reach our customer support team via email at contact@edge-g.com or through our live chat available on our website during business hours.

10. Does an Edge G eSIM include phone calls or SMS?

No. Edge G eSIMs are data-only: they include mobile data but no phone number, no regular calls and no SMS. You can call and message over the internet with VoIP apps such as WhatsApp, FaceTime, Telegram or Skype. On dual-SIM phones your home SIM can stay active for calls and texts while the eSIM handles data.

11. How and when do I receive my eSIM?

Delivery is digital and instant: right after checkout you receive an email with your eSIM QR code and installation details. You can also find your eSIMs in your plans. Nothing is shipped.

12. When should I install the eSIM?

We recommend installing it before you travel, while connected to Wi-Fi. When you arrive, select the Edge G eSIM as your mobile data line (data roaming may need to be enabled for that line). Each plan has an activation window shown as “Pre-Activation Days” on the product page.

13. Can I use hotspot / tethering, and can I top up?

Most plans allow hotspot and top-ups. Every product page shows “Hotspot” and “Top Up Available” together with the covered countries, local networks and any speed reduction under Features and Technical Specs.

14. What is the difference between prepaid data plans and unlimited plans?

Prepaid plans give a fixed amount of data for a set number of days (for example 3 GB for 30 days). Unlimited plans are day passes: you choose the number of days, the daily high-speed allowance resets every 24 hours and speed may be reduced after it is used.

15. Which countries do you cover?

Edge G offers eSIMs for 190+ destinations, including single-country plans and multi-country plans for Europe, Asia, Africa, North America, Latin America & the Caribbean, Oceania, the Middle East and global travel. See all eSIM plans.

16. Can I get a refund?

Refunds are possible for eSIMs that have not been installed, within the period described in our refund policy (30 days, or 50% of the plan validity if it is shorter than 30 days; EU customers also have a 14-day cooling-off period). Installed or used eSIMs cannot be refunded. To request a refund, email contact@edge-g.com with your order number.

Thank you for choosing Edge G! We’re here to help you stay connected. For more detailed information about your specific device, don’t forget to check our Check Compatibility page